Delete your Spinet account

Spinet deletes an account only for the person who can prove it is theirs: by signing in (password, Google or Apple; a forgotten password is reset with a code sent to the account’s e-mail), or from the account’s own e-mail address. There is no form on this page that deletes an account.

In the app

1. Sign in to Spinet, in the app or at spinet.app.
2. Tap your profile picture at the top of the screen.
3. Tap “Settings”.
4. At the bottom of Settings, tap “Delete my account”.
5. Choose whether to also delete “My posts”, “My offers and requests” and “My chats”, then confirm with “Delete my account”.

After signing in, you land on Settings.

By e-mail

If you cannot sign in, write to [email protected] from the e-mail address of your Spinet account and ask for the account to be deleted. Before deleting anything, Spinet replies to that address and waits for you to confirm from it (or asks you to sign in). A request sent from any other address is refused, so nobody can have your account deleted by claiming to be you. We reply within one month.

What is deleted

• Your account is closed at once and cannot be restored: you are signed out on all your devices and your sign-in is removed.
• Your personal cards are no longer public and no longer appear in search. An organisation card that has other active members stays with its team.
• Your posts are no longer shown anywhere. If you tick “My posts”, they are deleted.
• If you tick “My offers and requests” or “My chats”, they are removed from view too. A removed one-to-one conversation also disappears for the other person; in a group, you leave it. What you do not tick stays visible, credited to “Spinet user”.
• You can sign up again later with the same e-mail address, as a new, empty account.

What is kept, and for how long

Once your account is closed, its data is no longer shown or used for the service. Some of it is kept:

• Identity verification documents: 90 days after the decision on your request, then deleted.
• Invoices: 10 years, as Algerian accounting and tax law requires.
• Moderation records: as long as needed to apply the rules and handle a challenge, and at most 3 years after the last offence.
• Event registrations: kept by the event’s organiser, according to their choices.
• Backups: deleted data disappears from our encrypted backups within 6 months as they rotate.

The rest of your account’s data stays hidden until it is erased. To have it erased permanently, write to [email protected]; we reply within one month.

More in the Privacy policy.